Global Contact Center as a Service Market 2020-2029

Summary

The global Contact Center as a Service market was valued at $XX million in 2019, and Research analysts predict the global market size will reach $XX million by the end of 2029, growing at a CAGR of XX% between 2020 and 2029.

Since the COVID-19 virus outbreak in December 2019, the disease has spread to all countries and territories around the world and 2 international conveyances. The global impacts of COVID-19 are already starting to be felt, and will significantly affect this industry in 2020.

This report analyses the impact of COVID-19 on this industry. COVID-19 can affect the global market in 3 ways: by directly affecting production and demand, by creating supply chain and market disruption, and by its financial impact on enterprises and financial markets.

This report provides detailed historical analysis of global market for Contact Center as a Service from 2014-2019, and provides extensive market forecasts from 2020-2029 by region/country and subsectors. It covers the sales volume, price, revenue, gross margin, historical growth and future perspectives in the Contact Center as a Service market.

Leading players of Contact Center as a Service including:

Teleperformance

Alorica

Convergys

Atento

Sykes Enterprises

Arvato

Serco Group

Acticall (Sitel)

Transcom

TeleTech

Concentrix (SYNNEX)

HKT Teleservices

Comdata Group

West Corporation

Bertelsmann

Hinduja Global Solutions

StarTek

TTEC Holdings

Xerox Corporation

Market split by Type, can be divided into:

Outbound Services

Inbound Services

Market split by Application, can be divided into:

Telecom & IT

BFSI

Healthcare & Life Sciences

Government & Public

Retail & Consumer Goods

Market split by Sales Channel, can be divided into:

Direct Channel

Distribution Channel

Market segment by Region/Country including:

North America (United States, Canada and Mexico)

Europe (Germany, UK, France, Italy, Russia and Spain etc.)

Asia-Pacific (China, Japan, Korea, India, Australia and Southeast Asia etc.)

South America (Brazil, Argentina and Colombia etc.)

Middle East & Africa (South Africa, UAE and Saudi Arabia etc.)

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Table Of Contents

Chapter 1 Contact Center as a Service Market Overview

1.1 Contact Center as a Service Definition

1.2 Global Contact Center as a Service Market Size Status and Outlook (2014-2029)

1.3 Global Contact Center as a Service Market Size Comparison by Region (2014-2029)

1.4 Global Contact Center as a Service Market Size Comparison by Type (2014-2029)

1.5 Global Contact Center as a Service Market Size Comparison by Application (2014-2029)

1.6 Global Contact Center as a Service Market Size Comparison by Sales Channel (2014-2029)

1.7 Contact Center as a Service Market Dynamics (COVID-19 Impacts)

1.7.1 Market Drivers/Opportunities

1.7.2 Market Challenges/Risks

1.7.3 Market News (Mergers/Acquisitions/Expansion)

1.7.4 COVID-19 Impacts on Current Market

1.7.5 Post-Strategies of COVID-19 Outbreak

Chapter 2 Contact Center as a Service Market Segment Analysis by Player

2.1 Global Contact Center as a Service Sales and Market Share by Player (2017-2019)

2.2 Global Contact Center as a Service Revenue and Market Share by Player (2017-2019)

2.3 Global Contact Center as a Service Average Price by Player (2017-2019)

2.4 Players Competition Situation & Trends

2.5 Conclusion of Segment by Player

Chapter 3 Contact Center as a Service Market Segment Analysis by Type

3.1 Global Contact Center as a Service Market by Type

3.1.1 Outbound Services

3.1.2 Inbound Services

3.2 Global Contact Center as a Service Sales and Market Share by Type (2014-2019)

3.3 Global Contact Center as a Service Revenue and Market Share by Type (2014-2019)

3.4 Global Contact Center as a Service Average Price by Type (2014-2019)

3.5 Leading Players of Contact Center as a Service by Type in 2019

3.6 Conclusion of Segment by Type

Chapter 4 Contact Center as a Service Market Segment Analysis by Application

4.1 Global Contact Center as a Service Market by Application

4.1.1 Telecom & IT

4.1.2 BFSI

4.1.3 Healthcare & Life Sciences

4.1.4 Government & Public

4.1.5 Retail & Consumer Goods

4.2 Global Contact Center as a Service Sales and Market Share by Application (2014-2019)

4.3 Leading Consumers of Contact Center as a Service by Application in 2019

4.4 Conclusion of Segment by Application

Chapter 5 Contact Center as a Service Market Segment Analysis by Sales Channel

5.1 Global Contact Center as a Service Market by Sales Channel

5.1.1 Direct Channel

5.1.2 Distribution Channel

5.2 Global Contact Center as a Service Sales and Market Share by Sales Channel (2014-2019)

5.3 Leading Distributors/Dealers of Contact Center as a Service by Sales Channel in 2019

5.4 Conclusion of Segment by Sales Channel

Chapter 6 Contact Center as a Service Market Segment Analysis by Region

6.1 Global Contact Center as a Service Market Size and CAGR by Region (2014-2029)

6.2 Global Contact Center as a Service Sales and Market Share by Region (2014-2019)

6.3 Global Contact Center as a Service Revenue and Market Share by Region (2014-2019)

6.4 North America

6.4.1 North America Market by Country

6.4.2 North America Contact Center as a Service Market Share by Type

6.4.3 North America Contact Center as a Service Market Share by Application

6.4.4 United States

6.4.5 Canada

6.4.6 Mexico

6.5 Europe

6.5.1 Europe Market by Country

6.5.2 Europe Contact Center as a Service Market Share by Type

6.5.3 Europe Contact Center as a Service Market Share by Application

6.5.4 Germany

6.5.5 UK

6.5.6 France

6.5.7 Italy

6.5.8 Russia

6.5.9 Spain

6.6 Asia-Pacific

6.6.1 Asia-Pacific Market by Country

6.6.2 Asia-Pacific Contact Center as a Service Market Share by Type

6.6.3 Asia-Pacific Contact Center as a Service Market Share by Application

6.6.4 China

6.6.5 Japan

6.6.6 Korea

6.6.7 India

6.6.8 Southeast Asia

6.6.9 Australia

6.7 South America

6.7.1 South America Market by Country

6.7.2 South America Contact Center as a Service Market Share by Type

6.7.3 South America Contact Center as a Service Market Share by Application

6.7.4 Brazil

6.7.5 Argentina

6.7.6 Colombia

6.8 Middle East & Africa

6.8.1 Middle East & Africa Market by Country

6.8.2 Middle East & Africa Contact Center as a Service Market Share by Type

6.8.3 Middle East & Africa Contact Center as a Service Market Share by Application

6.8.4 UAE

6.8.5 Saudi Arabia

6.8.6 South Africa

6.9 Conclusion of Segment by Region

Chapter 7 Profile of Leading Contact Center as a Service Players

7.1 Teleperformance

7.1.1 Company Snapshot

7.1.2 Product/Service Offered

7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share)

7.1.4 COVID-19 Impact on Teleperformance

7.2 Alorica

7.3 Convergys

7.4 Atento

7.5 Sykes Enterprises

7.6 Arvato

7.7 Serco Group

7.8 Acticall (Sitel)

7.9 Transcom

7.10 TeleTech

7.11 Concentrix (SYNNEX)

7.12 HKT Teleservices

7.13 Comdata Group

7.14 West Corporation

7.15 Bertelsmann

7.16 Hinduja Global Solutions

7.17 StarTek

7.18 TTEC Holdings

7.19 Xerox Corporation

Chapter 8 Upstream and Downstream Analysis of Contact Center as a Service

8.1 Industrial Chain of Contact Center as a Service

8.2 Upstream of Contact Center as a Service

8.2.1 Raw Materials

8.2.2 Labor Cost

8.2.3 Manufacturing Expenses

8.2.4 Manufacturing Cost Structure

8.2.5 Manufacturing Process

8.3 Downstream of Contact Center as a Service

8.3.1 Leading Distributors/Dealers of Contact Center as a Service

8.3.2 Leading Consumers of Contact Center as a Service

Chapter 9 Development Trend of Contact Center as a Service (2020-2029)

9.1 Global Contact Center as a Service Market Size (Sales and Revenue) Forecast (2020-2029)

9.2 Global Contact Center as a Service Market Size and CAGR Forecast by Region (2020-2029)

9.3 Global Contact Center as a Service Market Size and CAGR Forecast by Type (2020-2029)

9.4 Global Contact Center as a Service Market Size and CAGR Forecast by Application (2020-2029)

9.5 Global Contact Center as a Service Market Size and CAGR Forecast by Sales Channel (2020-2029)

Chapter 10 Appendix

10.1 Research Methodology

10.2 Data Sources

10.3 Disclaimer

10.4 Analysts Certification

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Fact & Figures

Figure Contact Center as a Service Example

Figure Global Contact Center as a Service Revenue (Million $) Status and Outlook (2014-2029)

Figure Global Contact Center as a Service Revenue (Million $) Comparison by Region (2014-2029)

Figure Global Contact Center as a Service Sales Comparison by Type (2014-2029)

Figure Global Contact Center as a Service Sales Comparison by Application (2014-2029)

Figure Global Contact Center as a Service Sales Comparison by Sales Channel (2014-2029)

Table Global Contact Center as a Service Sales by Player (2017-2019)

Table Global Contact Center as a Service Sales Market Share by Player (2017-2019)

Figure Global Contact Center as a Service Sales Market Share by Player in 2019

Table Global Contact Center as a Service Revenue (Million $) by Player (2017-2019)

Table Global Contact Center as a Service Revenue Market Share by Player (2017-2019)

Figure Global Contact Center as a Service Revenue Market Share by Player in 2019

Table Global Contact Center as a Service Average Price by Player (2017-2019)

Figure Global Contact Center as a Service Average Price by Player in 2019

Figure Global Contact Center as a Service Players Competition Situation – Top 5 Players’ Revenue Market Share in 2017

Figure Global Contact Center as a Service Players Competition Trends – Top 5 Players’ Revenue Market Share in 2019

Figure Example of Outbound Services

Figure Global Outbound Services Sales and Growth Rate (2014-2019)

Figure Example of Inbound Services

Figure Global Inbound Services Sales and Growth Rate (2014-2019)

Table Global Contact Center as a Service Sales by Type (2014-2019)

Table Global Contact Center as a Service Sales Market Share by Type (2014-2019)

Figure Global Contact Center as a Service Sales Market Share by Type in 2019

Table Global Contact Center as a Service Revenue (Million $) by Type (2014-2019)

Table Global Contact Center as a Service Revenue Market Share by Type (2014-2019)

Figure Global Contact Center as a Service Revenue Market Share by Type in 2019

Table Global Contact Center as a Service Average Price by Type (2014-2019)

Figure Global Contact Center as a Service Average Price by Type in 2019

Table Leading Players of Contact Center as a Service by Type in 2019

Figure Example of Telecom & IT

Figure Global Contact Center as a Service for Telecom & IT Sales and Growth Rate (2014-2019)

Figure Example of BFSI

Figure Global Contact Center as a Service for BFSI Sales and Growth Rate (2014-2019)

Figure Example of Healthcare & Life Sciences

Figure Global Contact Center as a Service for Healthcare & Life Sciences Sales and Growth Rate (2014-2019)

Figure Example of Government & Public

Figure Global Contact Center as a Service for Government & Public Sales and Growth Rate (2014-2019)

Figure Example of Retail & Consumer Goods

Figure Global Contact Center as a Service for Retail & Consumer Goods Sales and Growth Rate (2014-2019)

Table Global Contact Center as a Service Sales by Application (2014-2019)

Table Global Contact Center as a Service Sales Market Share by Application (2014-2019)

Figure Global Contact Center as a Service Sales Market Share by Application in 2019

Table Leading Consumers of Contact Center as a Service by Application in 2019

Figure Example of Direct Channel

Figure Global Contact Center as a Service for Direct Channel Sales and Growth Rate (2014-2019)

Figure Example of Distribution Channel

Figure Global Contact Center as a Service for Distribution Channel Sales and Growth Rate (2014-2019)

Table Global Contact Center as a Service Sales by Sales Channel (2014-2019)

Table Global Contact Center as a Service Sales Market Share by Sales Channel (2014-2019)

Figure Global Contact Center as a Service Sales Market Share by Sales Channel in 2019

Table Leading Distributors/Dealers of Contact Center as a Service by Sales Channel in 2019

Table Global Contact Center as a Service Market Size and CAGR by Region (2014-2029)

Table Global Contact Center as a Service Sales by Region (2014-2019)

Table Global Contact Center as a Service Sales Market Share by Region (2014-2019)

Figure Global Contact Center as a Service Sales Market Share by Region in 2019

Table Global Contact Center as a Service Revenue (Million $) by Region (2014-2019)

Table Global Contact Center as a Service Revenue Market Share by Region (2014-2019)

Figure Global Contact Center as a Service Revenue Market Share by Region in 2019

Table North America Contact Center as a Service Sales by Country (2014-2019)

Figure North America Contact Center as a Service Sales Market Share by Country (2014-2019)

Table North America Contact Center as a Service Revenue by Country (2014-2019)

Figure North America Contact Center as a Service Revenue Market Share by Country (2014-2019)

Figure North America Contact Center as a Service Sales Market Share by Type in 2019

Figure North America Contact Center as a Service Sales Market Share by Application in 2019

Figure United States Contact Center as a Service Sales and Growth Rate (2014-2019)

Figure United States Contact Center as a Service Revenue (Million $) and Growth Rate (2014-2019)

Figure Canada Contact Center as a Service Sales and Growth Rate (2014-2019)

Figure Canada Contact Center as a Service Revenue (Million $) and Growth Rate (2014-2019)

Figure Mexico Contact Center as a Service Sales and Growth Rate (2014-2019)

Figure Mexico Contact Center as a Service Revenue (Million $) and Growth Rate (2014-2019)

Table Europe Contact Center as a Service Sales by Country (2014-2019)

Figure Europe Contact Center as a Service Sales Market Share by Country (2014-2019)

Table Europe Contact Center as a Service Revenue by Country (2014-2019)

Figure Europe Contact Center as a Service Revenue Market Share by Country (2014-2019)

Figure Europe Contact Center as a Service Sales Market Share by Type in 2019

Figure Europe Contact Center as a Service Sales Market Share by Application in 2019

Figure Germany Contact Center as a Service Sales and Growth Rate (2014-2019)

Figure Germany Contact Center as a Service Revenue (Million $) and Growth Rate (2014-2019)

Figure UK Contact Center as a Service Sales and Growth Rate (2014-2019)

Figure UK Contact Center as a Service Revenue (Million $) and Growth Rate (2014-2019)

Figure France Contact Center as a Service Sales and Growth Rate (2014-2019)

Figure France Contact Center as a Service Revenue (Million $) and Growth Rate (2014-2019)

Figure Italy Contact Center as a Service Sales and Growth Rate (2014-2019)

Figure Italy Contact Center as a Service Revenue (Million $) and Growth Rate (2014-2019)

Figure Russia Contact Center as a Service Sales and Growth Rate (2014-2019)

Figure Russia Contact Center as a Service Revenue (Million $) and Growth Rate (2014-2019)

Figure Spain Contact Center as a Service Sales and Growth Rate (2014-2019)

Figure Spain Contact Center as a Service Revenue (Million $) and Growth Rate (2014-2019)

Table Asia-Pacific Contact Center as a Service Sales by Country (2014-2019)

Figure Asia-Pacific Contact Center as a Service Sales Market Share by Country (2014-2019)

Table Asia-Pacific Contact Center as a Service Revenue by Country (2014-2019)

Figure Asia-Pacific Contact Center as a Service Revenue Market Share by Country (2014-2019)

Figure Asia-Pacific Contact Center as a Service Sales Market Share by Type in 2019

Figure Asia-Pacific Contact Center as a Service Sales Market Share by Application in 2019

Figure China Contact Center as a Service Sales and Growth Rate (2014-2019)

Figure China Contact Center as a Service Revenue (Million $) and Growth Rate (2014-2019)

Figure Japan Contact Center as a Service Sales and Growth Rate (2014-2019)

Figure Japan Contact Center as a Service Revenue (Million $) and Growth Rate (2014-2019)

Figure Korea Contact Center as a Service Sales and Growth Rate (2014-2019)

Figure Korea Contact Center as a Service Revenue (Million $) and Growth Rate (2014-2019)

Figure India Contact Center as a Service Sales and Growth Rate (2014-2019)

Figure India Contact Center as a Service Revenue (Million $) and Growth Rate (2014-2019)

Figure Southeast Asia Contact Center as a Service Sales and Growth Rate (2014-2019)

Figure Southeast Asia Contact Center as a Service Revenue (Million $) and Growth Rate (2014-2019)

Figure Australia Contact Center as a Service Sales and Growth Rate (2014-2019)

Figure Australia Contact Center as a Service Revenue (Million $) and Growth Rate (2014-2019)

Table South America Contact Center as a Service Sales by Country (2014-2019)

Figure South America Contact Center as a Service Sales Market Share by Country (2014-2019)

Table South America Contact Center as a Service Revenue by Country (2014-2019)

Figure South America Contact Center as a Service Revenue Market Share by Country (2014-2019)

Figure South America Contact Center as a Service Sales Market Share by Type in 2019

Figure South America Contact Center as a Service Sales Market Share by Application in 2019

Figure Brazil Contact Center as a Service Sales and Growth Rate (2014-2019)

Figure Brazil Contact Center as a Service Revenue (Million $) and Growth Rate (2014-2019)

Figure Argentina Contact Center as a Service Sales and Growth Rate (2014-2019)

Figure Argentina Contact Center as a Service Revenue (Million $) and Growth Rate (2014-2019)

Figure Colombia Contact Center as a Service Sales and Growth Rate (2014-2019)

Figure Colombia Contact Center as a Service Revenue (Million $) and Growth Rate (2014-2019)

Table Middle East & Africa Contact Center as a Service Sales by Country (2014-2019)

Figure Middle East & Africa Contact Center as a Service Sales Market Share by Country (2014-2019)

Table Middle East & Africa Contact Center as a Service Revenue by Country (2014-2019)

Figure Middle East & Africa Contact Center as a Service Revenue Market Share by Country (2014-2019)

Figure Middle East & Africa Contact Center as a Service Sales Market Share by Type in 2019

Figure Middle East & Africa Contact Center as a Service Sales Market Share by Application in 2019

Figure UAE Contact Center as a Service Sales and Growth Rate (2014-2019)

Figure UAE Contact Center as a Service Revenue (Million $) and Growth Rate (2014-2019)

Figure Saudi Arabia Contact Center as a Service Sales and Growth Rate (2014-2019)

Figure Saudi Arabia Contact Center as a Service Revenue (Million $) and Growth Rate (2014-2019)

Figure South Africa Contact Center as a Service Sales and Growth Rate (2014-2019)

Figure South Africa Contact Center as a Service Revenue (Million $) and Growth Rate (2014-2019)

Table Company Snapshot of Teleperformance

Table Contact Center as a Service Introduction of Teleperformance

Table Contact Center as a Service Sales, Price, Revenue, Gross Margin and Market Share of Teleperformance (2017-2019)

Table Industrial Chain of Contact Center as a Service

Table Manufacturing Cost Structure of Contact Center as a Service

Table General Manufacturing Process of Contact Center as a Service

Table Leading Distributors/Dealers of Contact Center as a Service

Table Leading Consumers of Contact Center as a Service

Figure Global Contact Center as a Service Sales and Growth Rate Forecast (2020-2029)

Figure Global Contact Center as a Service Revenue and Growth Rate Forecast (2020-2029)

Table Global Contact Center as a Service Market Size and CAGR Forecast by Region (2020-2029)

Table Global Contact Center as a Service Market Size and CAGR Forecast by Type (2020-2029)

Table Global Contact Center as a Service Market Size and CAGR Forecast by Application (2020-2029)

Table Global Contact Center as a Service Market Size and CAGR Forecast by Sales Channel (2020-2029)

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Report Details

Published By: MAResearch

Published On: Apr 2021

Total Pages: 123 Pages

Category: Service & Software
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